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Klantenservice

Refund and Return

Your satisfaction is our priority. Read all about our return policy and return procedure.

Return Policy Lof der Kruiden

At Lof der Kruiden, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, you can easily return it.

We offer a 14-day return period from the moment you receive your package. This gives you plenty of time to check your products and make a decision.

Return Conditions

  • The product must be in original condition
  • The packaging must be intact
  • All original items and documentation must be complete
  • The product must not be used or damaged by use
  • The original price is without shipping costs
  • For internal medicines or food supplements already opened, we unfortunately cannot accept returns for hygiene reasons

How to return?

Step 1: Contact us
Send an email to our customer service with your order number and reason for return.

Step 2: Receive approval
We will review your return request and send you a return label as soon as possible.

Step 3: Packaging
Pack the product carefully in the original packaging (if available).

Step 4: Shipping
Return the product using the return label we sent you.

Step 5: Refund
After receipt and verification of your return, the money will be refunded to your original payment method within 7-10 business days.

Frequently Asked Questions

What is the return period? +
You have 14 days from receipt of your package to return the product.
Do I have to pay shipping costs for a return? +
Return costs are fully covered by us. We send you a free return label.
Can I return my order without a reason? +
Yes, you can return your order within 14 days without giving a reason, as long as the product has not been used.
How long does it take to receive my refund? +
After receipt and verification of your return, the money will be refunded within 7-10 business days.
What happens if the product arrives damaged? +
Please contact us immediately. Damage during shipping is fully refunded or replaced at no cost.
Can opened food supplements be returned? +
Unfortunately, opened food supplements cannot be returned for hygiene reasons.

Do you have other questions about returns?

Our customer service is happy to help you! Contact us for more information or assistance regarding your return request.