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Klantenservice

Refund and Returns

Your satisfaction is our priority. Read everything about our return policy and return procedure here.

Lof der Kruiden Return Policy

At Lof der Kruiden, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, you can simply return it.

We offer a 14-day return period from the moment you receive your package. This gives you enough time to inspect your products and make a decision.

Conditions for Returns

  • The product must be in original condition
  • The packaging must be undamaged
  • All original parts and documentation must be complete
  • The product must not be used or damaged by use
  • The original cost is without shipping costs
  • For internal medicines or food supplements that have already been opened, we unfortunately cannot accept returns for hygiene reasons

How to Return?

Step 1: Get in touch
Send an email to our customer service with your order number and the reason for the return.

Step 2: Receive approval
We will review your return request and send you a return label as soon as possible.

Step 3: Packaging
Carefully pack the product in the original packaging (if available).

Step 4: Ship
Send the product back using the return label we sent you.

Step 5: Refund
After receipt and inspection of your return, the money will be refunded to your original payment method within 7-10 business days.

Frequently Asked Questions

What is the return period? +
You have 14 days from receipt of your package to return the product.
Do I have to pay shipping costs for returns? +
Return shipping costs are fully covered by us. We send you a free return label.
Can I return my order without a reason? +
Yes, you can return your order within 14 days without providing a reason, as long as the product is unused.
How long does it take to get my money back? +
After receipt and inspection of your return, the money will be refunded within 7-10 business days.
What happens if the product arrives damaged? +
Contact us immediately. Damage during shipping will be fully refunded or replaced at no cost.
Can opened food supplements be returned? +
Unfortunately, opened food supplements cannot be returned for hygiene reasons.

Still Have Questions About Returns?

Our customer service is happy to help you! Contact us for more information or assistance with your return request.